Refund & Cancellation Policy

D.M. Lukusa & Lukusa Elite

Effective Date: August 18, 2026
Last Updated: August 18, 2026

This Refund & Cancellation Policy explains how cancellations and refund requests are handled for products and services offered by Dieu Membu Lukusa, trading as D.M. Lukusa ("D.M. Lukusa", "we", "us", or "our"), including Lukusa Elite and D.M. Lukusa digital fitness products.

Different rules apply depending on where and how a purchase was made.

Nothing in this policy limits any mandatory refund, cancellation, or consumer rights available to you under applicable law.

1. LUKUSA ELITE SUBSCRIPTIONS

Lukusa Elite subscriptions may be purchased through:

Apple App Store; or
Google Play.

When a subscription is purchased through one of these platforms, the transaction is processed by the applicable app store.

The applicable store's billing, cancellation, and refund procedures apply to the transaction.

D.M. Lukusa does not directly control Apple or Google's decision to approve or deny a refund.

2. APPLE APP STORE PURCHASES

If you purchased Lukusa Elite through the Apple App Store, subscription management and refund requests are generally handled through Apple.

You should use your Apple account and Apple's applicable subscription or refund procedures to:

cancel your subscription;
review your subscription;
manage renewal; or
request a refund.

Any refund decision made by Apple is subject to Apple's policies and applicable law.

D.M. Lukusa cannot guarantee that Apple will approve a refund request.

3. GOOGLE PLAY PURCHASES

If you purchased Lukusa Elite through Google Play, subscription management and applicable refund requests are generally handled through Google Play.

You should use your Google account and Google Play's applicable subscription or refund procedures to:

cancel your subscription;
review your subscription;
manage renewal; or
request an eligible refund.

Refund eligibility and decisions are subject to Google Play's applicable policies and applicable law.

D.M. Lukusa cannot guarantee that Google will approve a refund request.

4. CANCELLING LUKUSA ELITE

You may cancel an automatically renewing Lukusa Elite subscription through the app store account used to purchase it.

Cancellation normally prevents the subscription from renewing at the end of the current billing period.

Depending on the applicable store's rules, you may continue to have Elite access until the end of the subscription period that has already been paid for.

Cancellation does not normally mean that the current paid period is automatically refunded.

5. DELETING THE APP DOES NOT CANCEL YOUR SUBSCRIPTION

Uninstalling or deleting Lukusa Elite from your device does not cancel an active subscription.

You must separately cancel the subscription through the Apple App Store or Google Play account through which it was purchased.

6. ACCOUNT DELETION DOES NOT AUTOMATICALLY CANCEL STORE BILLING

Deleting your Lukusa Elite account is separate from cancelling your app-store subscription.

If you request account deletion while an Apple or Google subscription remains active, the store may continue billing unless you separately cancel that subscription.

If you intend to stop using Lukusa Elite permanently, you should:

cancel your subscription through the applicable app store; and
request account deletion separately if you also want your Lukusa Elite account and associated eligible personal data deleted.

Please see our Account & Data Deletion information for deletion instructions.

7. FREE TRIALS

A free trial may be offered through Apple App Store or Google Play.

A free trial is not guaranteed.

If a trial is available, the applicable store will display:

trial duration;
eligibility;
post-trial subscription price;
billing period; and
applicable renewal conditions

before the purchase is confirmed.

If no free trial is displayed by the applicable store, you should assume that no free trial applies.

Where a trial automatically converts into a paid subscription, cancellation must be completed according to the applicable store's rules if you do not want the subscription to continue.

8. PROMOTIONAL SUBSCRIPTIONS

Apple, Google or D.M. Lukusa may occasionally make promotional subscription offers available.

Promotional eligibility may differ between users, countries, platforms and accounts.

A promotional offer does not create a permanent right to the same price or discount.

The conditions displayed at the time of purchase apply to the applicable promotion.

9. DUPLICATE OR UNRECOGNIZED CHARGES

If you believe you have been:

charged more than once;
charged after cancellation;
charged an unexpected amount; or
charged for a transaction you do not recognize,

first review the purchase history and subscription status of the Apple or Google account used for the purchase.

For app-store billing disputes, you may need to contact the applicable store directly because Apple or Google controls the transaction.

You may also contact us at contact@dmlukusa.com if you need assistance identifying your Lukusa Elite account or entitlement.

Do not send complete payment-card information by email.

10. RESTORE PURCHASES

Lukusa Elite may provide a Restore Purchases feature.

Restore Purchases attempts to reconnect eligible purchases associated with the applicable store account.

A temporary failure to display Elite access does not necessarily mean your purchase has been lost.

Before purchasing again, try the Restore Purchases function and ensure you are using the appropriate store account.

If restoration continues to fail, contact:

contact@dmlukusa.com

We may request reasonable information necessary to investigate the entitlement, but you should never send your complete payment-card details.

11. DIGITAL FITNESS PRODUCTS

D.M. Lukusa may sell downloadable fitness, nutrition, wellness or educational products through Payhip or another identified third-party sales platform.

These may include:

workout programs;
fitness guides;
nutrition guides;
meal plans;
digital bundles; and
other downloadable materials.

The checkout page should identify the platform processing the purchase.

12. DIGITAL PRODUCT REFUNDS

Because downloadable digital products can generally be accessed or delivered shortly after purchase, refund rights may differ from those applying to physical products.

Any refund restriction will always remain subject to mandatory consumer rights that apply to the transaction.

Where Payhip or another payment platform controls part of the payment or refund process, its applicable procedures may also need to be followed.

If you experience a genuine problem with a D.M. Lukusa digital product, such as:

receiving the wrong file;
being unable to access the purchased file;
receiving a corrupted or unusable file;
being charged more than once for the same transaction; or
another verified delivery problem,

contact@dmlukusa.com

We will review the circumstances and provide reasonable assistance.

13. CHANGE-OF-MIND REQUESTS FOR DIGITAL DOWNLOADS

Where permitted by applicable law, a change of mind after a digital product has been downloaded, accessed or delivered may not automatically qualify for a refund.

However, this provision does not override any mandatory cancellation or refund right available under applicable consumer law.

Where the law grants you a non-waivable right to cancel or obtain a refund, that right will continue to apply.

14. DEFECTIVE OR INCORRECT DIGITAL PRODUCTS

If a digital product supplied directly by D.M. Lukusa is materially defective, corrupted, incorrectly delivered, or materially different from the product purchased, contact us so we can investigate.

Depending on the circumstances and applicable law, an appropriate resolution may include:

replacement or re-delivery;
assistance accessing the product;
correction of the problem; or
a refund where required or appropriate.

15. BOOK PURCHASES

Books promoted through dmlukusa.com may be sold by third-party retailers such as Amazon.

D.M. Lukusa does not directly control the retailer's:

order processing;
shipping;
returns;
cancellations;
refunds; or
payment processing.

For books purchased from Amazon or another retailer, follow that retailer's applicable return and refund procedures.

16. AFFILIATE PRODUCTS

Products accessed through Amazon Associates or other affiliate links are purchased from the applicable third-party merchant, not from D.M. Lukusa unless explicitly stated otherwise.

Refunds, returns, warranties, cancellations and delivery issues concerning those products should generally be addressed with the merchant that processed the transaction.

Receiving an affiliate commission does not make D.M. Lukusa the seller of the third-party product.

17. NO GUARANTEED FITNESS RESULTS

Dissatisfaction solely because a particular fitness, body-composition, nutrition, personal-development or wellness result was not achieved does not by itself establish that a digital product or service is defective.

Individual results vary.

This does not affect mandatory rights where a product or service fails to conform to applicable legal requirements.

18. SUBSCRIPTION FEATURE CHANGES

Lukusa Elite may evolve over time.

Features may be added, modified or improved.

Where a material change affects an existing paid subscription, it will be handled in accordance with applicable law and applicable app-store requirements.

19. REFUND ABUSE AND FRAUD

We reserve the right, subject to applicable law, to investigate suspected:

fraudulent transactions;
repeated abusive refund requests;
payment manipulation;
unauthorized chargebacks;
subscription circumvention; or
misuse of digital products.

Nothing in this section restricts a user's legitimate right to dispute an unauthorized or incorrect transaction.

20. PROCESSING TIME

Where a refund is approved by Apple, Google, Payhip, a payment processor or another third-party platform, the time required for the funds to appear may depend on that platform, your payment method and your financial institution.

D.M. Lukusa cannot control third-party banking or payment-processing times.

21. INTERNATIONAL CONSUMER RIGHTS

Our services may be available to users in multiple countries.

Consumer cancellation and refund rights can differ according to jurisdiction.

Nothing in this policy is intended to exclude, restrict or waive rights that cannot legally be excluded.

Where mandatory local consumer law provides greater protection than this policy, the applicable mandatory protection will apply.

22. CHANGES TO THIS POLICY

We may update this Refund & Cancellation Policy when our products, subscription systems, payment providers or legal requirements change.

The Last Updated date at the top of this page will identify the latest version.

Material changes will be handled in accordance with applicable requirements.

23. RELATED POLICIES

This policy should be read together with our:

Terms of Use;
Privacy Policy;
Subscription Terms;
Health, Fitness, Nutrition & AI Disclaimer;
Affiliate Disclosure; and
Account & Data Deletion information.

24. CONTACT

For assistance concerning D.M. Lukusa products or Lukusa Elite access, contact:

Dieu Membu Lukusa
Trading as D.M. Lukusa
Abu Dhabi, United Arab Emirates

Email: contact@dmlukusa.com
Website: dmlukusa.com

For transactions controlled by Apple, Google, Amazon, Payhip or another third-party platform, you may also need to use that platform's applicable customer-service, cancellation or refund process.